Mac mini M4 Pro

At Crimson Mac, we strive to ensure your satisfaction with our products. If you find it necessary to return your purchase, please review our return policy below:

1. Return Period:

• The return period is 14 days from the date of purchase. Returns requested after this period will not be accepted.

2. Eligibility:

• To be eligible for a return, the item must be in the same condition as it was at the time of purchase.
• The product must be unused, undamaged, and in its original packaging.

3. Restocking Fee:

• A 20% restocking fee will apply to all returns. This fee helps cover the costs associated with processing and restocking returned items.

4. Return Procedure:

• To initiate a return, please contact our Customer Service team at crimsonmactuscaloosa@gmail.com to receive a Return Merchandise Authorization (RMA) number.
• Print the RMA number on the outside of the package.
• Ship the product to the address provided by our Customer Service team.

5. Refund Process:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment.

6. Non-Refundable Items:

• Certain items, such as software, gift cards, and downloadable products, are non-refundable.

7. Shipping Costs:

• Shipping costs are non-refundable. The customer is responsible for return shipping expenses.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

9. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure and place a new order.

10. Final Sale Items:

• Clearance or discounted items are considered final sale and are not eligible for return.

By purchasing with Crimson Mac, you acknowledge and agree to abide by the terms and conditions of this return policy.

If you have any questions or concerns, please contact our Customer Service team.

Thank you for choosing Crimson Mac.

At Crimson Mac, we are committed to providing a seamless and secure shipping experience for our customers. Please review our shipping policy below:

1. Processing Time:

• Orders are typically processed within two business days from the date of purchase. Business days exclude weekends and holidays.

2. Shipping Methods:

• All shipments are sent via FedEx.
• We offer standard and overnight options.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.

4. Packaging:

• All items are carefully packaged to ensure they arrive in excellent condition.
• Our packaging is designed to protect the contents during transit.

5. Shipping Insurance:

• All shipments are insured to safeguard against loss, theft, or damage during transit.

6. Signature Required:

• For security purposes, all shipments require a signature upon delivery.
• If you are unable to sign for the package, FedEx will leave a door tag with further instructions.

7. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your shipment using the provided tracking number on the FedEx website.

8. Shipment Delays:

• While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery dates.

9. International Shipping:

• At this time, we only offer shipping within the [insert applicable region or country]. International shipping options may be available in the future.

10. Order Changes:

• Once an order is processed, we are unable to make changes to the shipping address or shipping method.

11. Shipping Holidays:

• No shipments will be made on recognized holidays. Orders placed on holidays or weekends will be processed on the next business day.

Thank you for choosing Crimson Mac. If you have any questions or concerns about our shipping policy, please contact our Customer Service team.