Frequently Asked Questions
Need assistance? Check out answers to some of our most frequently asked questions below. It’s important that you have the knowledge and understanding you need to make an informed decision, so let us know if we can help you further.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Crimson Mac accepts a variety of payment methods, including Apple Pay, debit and credit card transactions, and traditional cash payments. We strive to accommodate diverse preferences for a seamless customer experience.
HOW LONG DOES YOUR REPAIR SERVICE TAKE?
At Crimson Mac, we ensure timely repairs by certified Apple technicians. However, repair durations vary due to individual challenges. Rest assured, we prioritize efficiency while delivering quality service for your Apple device.
WHAT SERVICES DOES CRIMSON MAC PROVIDE?
Crimson Mac offers a variety of services for Apple devices such as Apple Support, iPhone Screen Repair, Apple Restore, iOS Battery Service, Mac Diagnostics, Mac Restore, and Crimson Mac 101.
WHERE DO YOU SOURCE REPLACEMENT PARTS?
Crimson Mac collaborates with Apple, exclusively using parts approved by Apple. While we source parts from various vendors for non-Apple devices, our focus is on cost-effectiveness to provide maximum value to our customers.
At Crimson Mac, we maintain a stock of generic replacement parts for immediate repairs. However, we prioritize sourcing parts based on the serial number of your device to ensure accuracy. Rest assured, all parts are ordered on an overnight basis during weekdays, ensuring timely repairs typically within 24-48 hours.
WHAT IF I CAN'T PAY FOR MY FULL REPAIR COST?
All repairs must be paid in full before the repair can be completed. We offer a variety of financing and payment plans such as Affirm and AfterPay.
